Dashboard

admin.solrmarket.ai/dashboard · Platform overview · Real-time metrics

Total Revenue

$847,250

+12.4% this month

Active Installers

342

23 founding members

Live Leads

1,247

+89 today

Purchases Today

47

$3,840

📈 Revenue (12mo)

🎯 Lead Distribution

⚡ Key Metrics

LTV

$2,850

CAG

$12.40

LTV:CAG

229:1

MRR

$124,600

🔔 Alerts

Alert	Severity	Time
Installer QuickSolar flagged — 22% refund rate	CRITICAL	2 min ago
3 pending refund reviews	HIGH	15 min ago
eTIMS batch not submitted (Week Mar 18-24)	MEDIUM	1 hr ago

CRM Pipeline

admin.solrmarket.ai/crm · Kanban board for lead lifecycle stages

New (89)

L-4890

Nairobi · 12kW Residential
Score: Good

L-4889

Lagos · 50kW Commercial
Score: High

L-4888

Accra · 8kW Residential
Score: Good

Published (247)

L-4821

Nairobi · 10kW · 4/5 slots
Standard

L-4815

Mombasa · 25kW · 2/3 slots
Premium

Purchased (156)

L-4790

Mombasa · 25kW · Contacted ✅
Active

Contacted (98)

L-4756

Kisumu · 8kW · Site visit scheduled
In Progress

Converted (412)

L-4500

Nairobi · 15kW · Deal won ✅
Completed

Expired (320)

L-4200

Dar es Salaam · 6kW · No buyers
Expired

Installers

admin.solrmarket.ai/installers · 342 active · 23 founding · 18 pending verification

Total Registered

378

Verified

342

Pending Docs

18

Founding Members

23/100

⏳ Pending Document Verification (Manual Phase 0)

Company	Country	Applied	Tax Cert	Biz Reg	Actions
SunBright Solar	Kenya	Mar 22	✅ Uploaded	✅ Uploaded
PowerGrid Africa	Nigeria	Mar 23	✅ Uploaded	⏳ Missing

🏢 All Installers

Company	Country	Status	Purchases	Spent	Wallet (M/B)	Refund %	Conversion
SolarTech Kenya ⭐ FOUNDING #47	Kenya	Verified	12	$487	$380/$130	8.3%	41.7%
GreenPower NG	Nigeria	Verified	28	$1,820	$640/$80	3.6%	53.6%
QuickSolar Ltd	Kenya	⚠ FLAGGED	9	$315	$45/$0	22.2%	11.1%

Leads

12× VERIFIED

admin.solrmarket.ai/leads · Full lifecycle · Score review · Tier management

Total Leads

7,390

Live (Marketplace)

1,247

Purchased

4,823

Avg Score

7.2

📋 Lead Queue

Lead ID	Location	Category	kW	Score	Tier	Slots	Price	Status	Age
L-4890	Nairobi, KE	Residential	12	7.4	Standard	0/5	$40	New	2hr
L-4821	Nairobi, KE	Residential	10	6.8	Standard	4/5	$40	Published	6d
L-4750	Lagos, NG	Commercial	50	8.9	Premium	3/3	$72	Sold Out	12d
L-4600	Accra, GH	Residential	8	6.2	Standard	3/5	$36 (-10%)	Bargain	9d

Customers (Lead Owners)

admin.solrmarket.ai/customers · People/businesses who submitted solar projects

👤 Customer Records

Name	Email	Phone	Location	Lead ID	Status	Installers Matched	Submitted
James Mwangi	admin@solrmarket.ai ✅	+254 7XX ✅	Nairobi, KE	L-4821	2/5 matched	SolarTech, EcoPower	Mar 18
Adebayo Oluwole	admin@solrmarket.ai ✅	+234 8XX ✅	Lagos, NG	L-4750	3/3 matched	GreenPower, SolPower, AfriSun	Mar 12

Revenue / Books

admin.solrmarket.ai/revenue · P&L · Per-installer profitability · Auto invoicing

Total Revenue

$847,250

MRR

$124,600

ARR

$1,495,200

Gross Margin

99.9%

📈 Revenue Over Time

to

● Revenue $847,250

● Refunds $12,450

● Net $834,800

Chart updates based on selection. Monthly = 12 bars per year. Quarterly = 4 bars. Annually = year-over-year. Custom = daily aggregation within range.

💰 P&L Summary

Gross Revenue	$847,250
API Costs (Claude, Numverify, SMS, etc)	-$6,340
Bonus Liability (outstanding)	$42,800
Refunds Issued	-$12,450
Net Revenue	$828,460

📊 Revenue by Country

🏆 Top 10 Installers by Revenue

#	Installer	Country	Purchases	Revenue	LTV
1	GreenPower NG	Nigeria	28	$1,820	$3,200
2	SunAfrica SA	South Africa	22	$1,540	$2,800
3	EcoPower KE	Kenya	19	$1,280	$2,400

Wallet Admin

admin.solrmarket.ai/wallet · Main = revenue · Bonus = liability · Full ledger

Total Main Balances

$128,400

Real money on platform

Total Bonus Liability

$42,800

Outstanding bonus credits

Founding Bonuses Issued

$2,300

23/100 members · $100 cap each

60-Day Bonuses Active

$38,200

$500 cap per installer

📊 Wallet Ledger (All Installers)

Installer	Main	Bonus (Total)	Bonus (Unlocked)	Bonus (Locked)	Unlock Stage	60-Day Cap Used	Founding?
SolarTech Kenya	$380	$130	$80	$50	Stage 3	$500/$500	⭐ #47
GreenPower NG	$640	$80	$80	$0	Stage 5	$420/$500	No
QuickSolar Ltd	$45	$0	$0	$0	Frozen	$180/$500	No

Tax & Invoicing

admin.solrmarket.ai/tax · KRA Compliance · eTIMS · FX · Credit Notes

KES 1,247,680

VAT Collected (16% Kenya)

$623,400

Export Revenue (0% VAT)

KES 1,189,296

VAT Payable to KRA

94.2%

eTIMS Compliance

12

Credit Notes

129.50

Today's USD→KES Rate

📄 Invoice Register

Invoice	Date	Type	Installer	Country	USD	KES	VAT	Wallet	eTIMS
INV-0187	Mar 24	Purchase	SolarTech KE	Kenya	$40	5,180	828.80	M:20 B:20	PENDING
INV-0203	Mar 24	Purchase	GreenPower	Nigeria	$72	—	$0	M:54 B:18	EXPORT
CN-0042	Mar 19	Credit Note	AfriSolar	Kenya	-$40	-5,180	-828.80	M:+20 B:+20	SUBMITTED

🏛️ eTIMS Submission Tracker

Batch	Invoices	Credit Notes	Total VAT	Status	Submitted By
Week Mar 18–24	34	3	KES 142,560	NOT SUBMITTED	—
Week Mar 11–17	28	2	KES 118,200	CONFIRMED	Admin · Mar 18

💱 FX Rate Log

Date	USD→KES	Source	Invoices
Mar 24	129.50	Google Finance	8
Mar 23	129.35	Google Finance	12

📝 Section 5: Credit Notes Register

Every approved refund generates a Credit Note — reverses original invoice, reduces VAT liability to KRA

CN #	Linked Invoice	Date	Installer	Country	Reason	USD	KES	VAT Reversal	Wallet Credit	eTIMS
CN-0042	INV-0187	Mar 19	AfriSolar Tech	Kenya	Lead did not meet quality standards	-$40.00	-5,180	-KES 828.80	M:+$20 B:+$20 (30d)	SUBMITTED
CN-0041	INV-0162	Mar 16	SunPower KE	Kenya	Phone number disconnected — invalid contact	-$35.00	-4,533	-KES 725.20	M:+$17.50 B:+$17.50 (30d)	CONFIRMED
CN-0040	INV-0148	Mar 12	GreenPower NG	Nigeria	Duplicate lead — same GPS within 20m	-$72.00	—	$0 (export)	M:+$54 B:+$18 (30d)	EXPORT

Credit Note rules: Auto-generated on every approved refund. Links to original INV-XXXX. VAT reversal calculated (Kenya 16%, Export $0). Bonus portion gets flat 30-day expiry. Submitted to eTIMS same as invoices. Reduces VAT payable for that period.

📊 Section 6: Tax Reports

Monthly VAT Return

KES 1,189,296

Quarterly Summary

Annual Summary

Refund Review — AI-Powered

admin.solrmarket.ai/refunds · Claude analyzes evidence · You approve/override

Pending

3

Approved (Month)

8

Denied (Month)

4

Refund Rate

3.2%

Below 20% ✅

RF-0089

AfriSolar · L-4680 · Nairobi 12kW · Standard $40 · Purchased Mar 12 · Requested Mar 18 (within 7d ✅)

PENDING

🤖

Claude: APPROVE (92%)

Phone disconnected. 3 attempts over 4 days (screenshots ✅). Lead owner no response. Valid: invalid contact info.

📋 Evidence

Attempt 1	Mar 12, 14:20 — Phone call (screenshot ✅)
Attempt 2	Mar 13, 09:45 — WhatsApp (screenshot ✅)
Attempt 3	Mar 15, 16:30 — Phone disconnected (screenshot ✅)
Lead owner	No response to confirmation prompt
Platform messages	2 sent by installer, 0 replies
Criteria	✅ 7d window · ✅ ≥2 attempts · ✅ Screenshots · ✅ Valid reason

💬 Chat Log (PUR-x8y9z0)

SYSTEM

Lead L-4680 purchased by AfriSolar. Contact shared.

Mar 12, 11:00

INSTALLER

[Template] Hi, this is AfriSolar Tech. We purchased your solar project. Please call us back.

Mar 12, 14:25

INSTALLER

[Status] Phone call — not reachable 📱

Mar 12, 14:20

INSTALLER

[Template] Follow-up — tried reaching you. Could you share a good time?

Mar 13, 09:50

SYSTEM

Reminder to lead owner: "Did AfriSolar contact you?" — No response

Mar 13, 11:00

INSTALLER

[Status] Final call — number disconnected ❌

Mar 15, 16:30

📎 Uploaded Proof (Mandatory)

📱 call_mar12.png

📱 whatsapp_mar13.png

📱 call_mar15.png

Refund: Main +$20 / Bonus +$20 (30d) + CN-0043

RF-0090

QuickSolar · L-4755 · Mombasa 8kW · $35 · 0 contact attempts · Reason: "changed mind"

PENDING

🤖

Claude: DENY (97%)

0 attempts, 0 messages, no screenshots. "Changed mind" not valid. Lead owner confirmed no contact.

Coupons

admin.solrmarket.ai/coupons · Create & track promotional codes

🎟️ Active Coupons

Code	Type	Value	Uses	Max Uses	Expires	Status
LAUNCH2026	Bonus Credit	$20	45	200	Apr 30, 2026	Active
SOLAR10	% Discount	10%	12	50	May 15, 2026	Active

Communication Center

admin.solrmarket.ai/communication · Messaging · Broadcast · Templates

Emails Sent (Month)

4,820

98.2% delivered

WhatsApp (Month)

340

High-value only

SMS OTP (Month)

1,280

Termii primary

📧 Recent Messages

Channel	To	Template	Status	Sent
Email	SolarTech Kenya	Purchase confirmation (INV-0187)	Delivered	Mar 24, 14:32
WhatsApp	James Mwangi	Installer matched notification	Read	Mar 22, 08:20
SMS	+254 7XX	OTP verification	Delivered	Mar 22, 08:15

📢 Broadcast

Send targeted messages to installer segments

Scraping Control

admin.solrmarket.ai/scraping · Lead & Installer discovery · Country limits

Monthly Limit

15,000

Daily Cap

1,000

Scraped This Month

8,420

Conversion Rate

3.2%

⏱️ Lead Timeline Options — FROZEN

Within 1 Week 1–2 Weeks 2–4 Weeks 1–2 Months

These are the ONLY 4 timeline values accepted by the V5 lead form. They cannot be changed without a code deployment. Any leads submitted with different values will be rejected by the form validator.

🔒 FROZEN — Contact dev to change

🌍 Phase Selection

Tier	Countries	Monthly Target	Progress
Tier 1	Kenya, Nigeria, South Africa, Ghana, Tanzania, Ethiopia	6,000	4,820/6,000
Tier 2	Uganda, Rwanda, Zambia, Egypt, Morocco, Senegal, Mozambique, Zimbabwe	5,000	2,400/5,000
Tier 3	Remaining 40 countries	4,000	1,200/4,000

🔍 Discovery Engines

Lead Discovery (Residential)

Apify + Decodo residential proxies

Lead Discovery (Commercial — 26 industries)

Barbers, restaurants, cold storage, hospitals...

Installer Discovery

Proactive recruitment via Google Maps, directories

Markets

admin.solrmarket.ai/markets · All 54 African countries · Multi-select → Claude plan → Approve → Execute

🌍 Country Activation (54 Countries)

Select 1 or ALL 54 countries → Claude generates Country Activation Plan per country (keywords, targets, language, sources, budget) → You review & edit → Approve → n8n executes. Claude NEVER auto-deploys.

☐	Country	Status	Leads	Installers	Revenue	Language
☑	🇰🇪 Kenya	Active	2,840	142	$425K	English + Swahili
☑	🇳🇬 Nigeria	Active	1,890	98	$238K	English + Pidgin
☑	🇿🇦 South Africa	Active	1,200	67	$142K	English + Afrikaans + Zulu
☐	🇬🇭 Ghana	Pending Plan	340	18	$28K	English + Twi
☐	🇹🇿 Tanzania	Pending Plan	180	12	$14K	English + Swahili
☐	🇪🇹 Ethiopia	Inactive	0	0	$0	Amharic + English
☐	🇺🇬 Uganda	Inactive	0	0	$0	English + Luganda
☐	🇷🇼 Rwanda	Inactive	0	0	$0	English + French + Kinyarwanda
☐	🇿🇲 Zambia	Inactive	0	0	$0	English + Bemba
☐	🇪🇬 Egypt	Inactive	0	0	$0	Arabic + English
☐	🇲🇦 Morocco	Inactive	0	0	$0	Arabic + French
☐	🇸🇳 Senegal	Inactive	0	0	$0	French + Wolof
☐	🇲🇿 Mozambique	Inactive	0	0	$0	Portuguese
☐	🇿🇼 Zimbabwe	Inactive	0	0	$0	English + Shona
☐	🇦🇴 Angola	Inactive	0	0	$0	Portuguese
☐	🇧🇯 Benin	Inactive	0	0	$0	French
☐	🇧🇼 Botswana	Inactive	0	0	$0	English + Tswana
☐	🇧🇫 Burkina Faso	Inactive	0	0	$0	French
☐	🇧🇮 Burundi	Inactive	0	0	$0	French + Kirundi
☐	🇨🇲 Cameroon	Inactive	0	0	$0	French + English
☐	🇨🇻 Cape Verde	Inactive	0	0	$0	Portuguese
☐	🇨🇫 Central African Rep.	Inactive	0	0	$0	French
☐	🇹🇩 Chad	Inactive	0	0	$0	French + Arabic
☐	🇰🇲 Comoros	Inactive	0	0	$0	French + Arabic
☐	🇨🇬 Congo	Inactive	0	0	$0	French
☐	🇨🇩 DRC	Inactive	0	0	$0	French
☐	🇩🇯 Djibouti	Inactive	0	0	$0	French + Arabic
☐	🇬🇶 Equatorial Guinea	Inactive	0	0	$0	Spanish + French
☐	🇪🇷 Eritrea	Inactive	0	0	$0	Tigrinya + Arabic
☐	🇸🇿 Eswatini	Inactive	0	0	$0	English + Swazi
☐	🇬🇦 Gabon	Inactive	0	0	$0	French
☐	🇬🇲 Gambia	Inactive	0	0	$0	English
☐	🇬🇳 Guinea	Inactive	0	0	$0	French
☐	🇬🇼 Guinea-Bissau	Inactive	0	0	$0	Portuguese
☐	🇨🇮 Ivory Coast	Inactive	0	0	$0	French
☐	🇱🇸 Lesotho	Inactive	0	0	$0	English + Sotho
☐	🇱🇷 Liberia	Inactive	0	0	$0	English
☐	🇱🇾 Libya	Inactive	0	0	$0	Arabic
☐	🇲🇬 Madagascar	Inactive	0	0	$0	French + Malagasy
☐	🇲🇼 Malawi	Inactive	0	0	$0	English + Chichewa
☐	🇲🇱 Mali	Inactive	0	0	$0	French
☐	🇲🇷 Mauritania	Inactive	0	0	$0	Arabic + French
☐	🇲🇺 Mauritius	Inactive	0	0	$0	English + French
☐	🇳🇦 Namibia	Inactive	0	0	$0	English
☐	🇳🇪 Niger	Inactive	0	0	$0	French
☐	🇸🇹 São Tomé	Inactive	0	0	$0	Portuguese
☐	🇸🇨 Seychelles	Inactive	0	0	$0	English + French
☐	🇸🇱 Sierra Leone	Inactive	0	0	$0	English
☐	🇸🇴 Somalia	Inactive	0	0	$0	Somali + Arabic
☐	🇸🇸 South Sudan	Inactive	0	0	$0	English
☐	🇸🇩 Sudan	Inactive	0	0	$0	Arabic + English
☐	🇹🇬 Togo	Inactive	0	0	$0	French
☐	🇹🇳 Tunisia	Inactive	0	0	$0	Arabic + French

📂 Categories (47 total — per country)

When a country is activated, admin selects which categories to enable. All categories available in all 54 countries. Residential (5 types), Commercial (26 industries), Industrial, Agricultural (21 sub-categories).

Documents

admin.solrmarket.ai/documents · All PDFs · Installer certs · Bills · Generated invoices

📄 Document Storage (Supabase Storage)

Bucket	Contents	Count	Size	Auto-Delete
bills	Electricity bills (encrypted)	1,240	2.1 GB	90 days
installer-docs	Tax certs + Business reg	684	890 MB	Never
pdfs	Generated technical PDFs	7,390	4.2 GB	Never
invoices	INV + REC + CN documents	12,400	1.8 GB	Never
logos	Platform assets (public)	4	120 KB	Never

Import/Export

admin.solrmarket.ai/import-export · CSV/PDF · Validation · Error reports

📥 Export Data

Fraud & Quality

admin.solrmarket.ai/fraud · Anti-abuse flags · Risk scoring · Duplicate detection

Active Flags

5

Deposit Velocity

0

High Refund Rate

2

Dormant Bonus

3

🛡️ Anti-Abuse Flags

Installer	Flag	Detail	Trigger	Action
QuickSolar	Refund Rate	22.2% (threshold: 20%)	Auto	Bonus disabled.
FastInstall	Dormant	$240 bonus, no purchase 16 days	Auto	Bonus paused.

Automation Rules

admin.solrmarket.ai/automation · IF condition → THEN action

⚙️ Active Rules

Rule	Condition	Action	Fires	Status
Bargain pricing	Lead unsold 7+ days	Apply 10%/20%/30% discount	Daily 00:00	Active
Bundle creation	5+ similar leads 21+ days	Group at 0.4× highest price	Daily 01:00	Active
Bonus expiry	Bonus credit > 90 days	Expire + record transaction	Daily 00:00	Active
Dormant block	>$200 bonus + no buy 14d	Pause bonus credits	Daily 06:00	Active
Pre-invite	New lead scored	70% top + 30% random, 2hr	On publish	Active

Claude AI Control

admin.solrmarket.ai/claude-ai · AI suggestions · Scoring adjustments · Learning data

Leads Scored Today

89

Avg Score

7.2

Refunds Analyzed

3

API Cost Today

$6.72

🤖 SolrScore Formula (Option B — Intent Heavy)

SolrIntent	3.0	Timeline, bill, notes, completeness
SolrVerify	2.5	Phone + email + GPS + no fraud
SolrFit	2.0	Ownership, system-property match, battery
SolrPotential	1.5	GHI, installer density, history
SolrProfile	1.0	Form completeness, signature, clean data
TOTAL	10.0	Claude applies judgment on top of rubric

📊 Score Distribution

Solar Intelligence Engine

admin.solrmarket.ai/intelligence · Dark command center · Dual pipelines · Africa map

SolrMarket Intelligence

Operational Command Center

System Status

● ALL ENGINES RUNNING

8,420

Leads Discovered

1,890

Installers Found

7,390

Published to Market

4,823

Purchased

$847K

Revenue

🌍 Africa Coverage Map

Interactive Africa map with activity dots per country.
Green = active market, Orange = pending, Gray = inactive.
Click country → detailed analytics.

📡 Live Feed

● L-4890 scored 7.4 — Published to Standard (Nairobi) 2m ago

● SunBright Solar submitted docs — Pending review 5m ago

● PUR-a1b2 — SolarTech purchased L-4821 ($40) 12m ago

● Scraper found 23 new businesses in Lagos 18m ago

● QuickSolar flagged — refund rate 22.2% 25m ago

API Control Center

admin.solrmarket.ai/api-control · All APIs · Keys · Flow · Start/Stop/Bypass · Test · Retry Logic

⚡ 12× Verified — Complete API Flow — Lead Submission Pipeline

📝

Lead Form

→→

📱

Numverify

● ACTIVE

→→

📧

ZeptoMail OTP

● ACTIVE

→→

📍

Google Places

● ACTIVE

→→

🛰️

NASA POWER

● FREE

→→

🤖

Claude AI Score

● ACTIVE

→→

💬

SMS Chain

● CHAIN

→→

☀️

Google Solar

● ACTIVE

→→

🏪

Marketplace

SMS Fallback Chain: Termii → Africa's Talking → Twilio → Truecaller | If ALL fail → accept lead, phone_sms_verified=false, score penalty

Payment Chain: Flutterwave (primary) → Paystack (fallback) | Bypass = no payments accepted

🔌 All APIs — Keys, Status, Controls

API	Type	Cost	API Key / Config	Status
Supabase Database + Auth + Storage + Realtime	CORE	$25/mo		● UP
Vercel Hosting — 5 projects	FREE	$0	Auto-connected via GitHub	● UP
Cloudflare DNS + CDN + DDoS	FREE	$0	Domain live — solrmarket.ai	● UP
n8n 92+ workflows (W01-W96 + W77-W81)	CORE	$20/mo		● UP
ZeptoMail Email OTP + all transactional emails (10 IDs)	PAID	$8/mo		● UP
Numverify Phone validation (format, carrier, country)	PAID	$0.0002/call		● UP
Hunter.io Email domain validation (MX, disposable)	PAID	$0-$0.003/call		⚠ NOT SET
Termii SMS #1 SMS OTP — PRIMARY (Africa-focused)	PAID	$0.03/sms		● UP
Africa's Talking SMS #2 SMS OTP — FALLBACK 1	PAID	$0.02/sms		⚠ NOT SET
Twilio SMS #3 SMS OTP — FALLBACK 2	PAID	$0.05/sms		⚠ NOT SET
Truecaller SMS #4 SMS OTP — FALLBACK 3 (last resort)	PAID	Varies		⚠ NOT SET
Anthropic Claude AI Scoring (SolrScore) + OCR (bill analysis) + Support auto-reply + Country plans	AI	$0.012/score		⚠ NOT SET
Google Places Address autocomplete + GPS	PAID	$0/call (free tier)		⚠ NOT SET
Google Solar Rooftop analysis (commercial/>10kW only)	PAID	$0.02/call		⚠ NOT SET
NASA POWER GHI solar irradiance data	FREE	$0	No key required — open API	● UP
Google Finance FX rates (local currency → USD)	FREE	$0	No key required — public rates	● UP
Meta WhatsApp Cloud Engagement only (NOT verification). 5 workflows.	PAID	$0.005-0.03/msg		⚠ NOT SET
Flutterwave PAY #1 Payments — PRIMARY	PAID	1.4% tx fee		⚠ NOT SET
Paystack PAY #2 Payments — FALLBACK	PAID	1.5% tx fee		⚠ NOT SET
Apify Scraping platform — 3 actors (Lead, Commercial, Installer)	PAID	$29-45/mo		● UP
Decodo (Smartproxy) Residential rotating proxies for Apify	PAID	$14/2GB		● UP

Claude handles: SolrScore AI Scoring, OCR bill analysis (no separate OCR API), Support auto-reply (W80), Country Activation Plans, Refund analysis, Negative keyword generation per country. 3 FREE APIs: NASA POWER, Google Finance, Vercel (free tier). Cloudflare: Free plan.

🔄 Fallback & Retry Logic

📱 SMS OTP Chain (Score ≥6.0 only)

1️⃣ Termii → if success → done
2️⃣ Africa's Talking → if success → done
3️⃣ Twilio → if success → done
4️⃣ Truecaller → if success → done
❌ ALL 4 fail → Accept lead, phone_sms_verified=false, score -1.0

💰 Payment Chain

1️⃣ Flutterwave → if success → done
2️⃣ Paystack → if success → done
❌ Both fail → Show error, ask user to retry or use different method

🧲 Apify Scraping Retry Logic

1️⃣ Scrape attempt → success → store + outreach
2️⃣ Fail (timeout/block) → wait 30min → retry with different Decodo IP
3️⃣ Fail again → wait 2hr → retry with different country proxy
4️⃣ 3rd fail → mark source_blocked, skip for 24hr, alert admin
Non-responsive prospects: Day 0 → Day 3 → Day 7 → mark exhausted. NO more contact.

☀️ Solar Data Fallback

1️⃣ Google Solar → if available → rooftop + panel count
2️⃣ Google Solar unavailable → NASA POWER GHI fallback
Both always available → NASA is free/open, always works

💾 Data Management — Storage & Cleanup

Data Type	Records	Size	Retention
Leads (all)	8,420	24 MB	Permanent
Leads — Published	5,840	—	Permanent
Leads — Responsive (contacted)	3,210	—	Permanent
Leads — Non-Responsive	2,630	—	90 days
Leads — Under Review	580	—	30 days
Discovered Businesses (scraped)	42,800	120 MB	90 days
Discovered Installers (scraped)	3,200	8 MB	Permanent
Bills (uploaded)	1,840	2.1 GB	90 days auto-delete
PDFs (generated reports)	11,680	890 MB	Permanent
Installer Documents	420	340 MB	Permanent
Scraping Logs	180,000	45 MB	90 days
TOTAL STORAGE		3.5 GB

💡 Bills auto-delete after 90 days (per privacy policy). Scraping logs purge after 90 days. All exports are CSV. Full backup = ZIP of entire database.

📊 Monthly Lead Reports — Export All

5,840

Published This Month

3,210

Responsive This Month

2,630

Non-Responsive

580

Under Review

System Health

admin.solrmarket.ai/system-health · All 22 APIs · Uptime · Cost tracking

💚 All Services Status

Service	Status	Latency	Cost	Type
Supabase (Database+Auth+Storage)	● UP	12ms	$25/mo	CORE
Vercel (5 projects)	● UP	45ms	$0	FREE
Cloudflare (DNS+CDN)	● UP	—	$0	FREE
n8n (92+ workflows)	● UP	—	$20/mo	CORE
ZeptoMail (Email OTP + 10 IDs)	● UP	1.2s	$8/mo	PAID
Numverify (Phone validation)	● UP	0.8s	$0.0002/call	PAID
Hunter.io (Email domain check)	⚠ NOT SET	—	$0-$45/mo	PAID
Termii (SMS #1 — primary)	● UP	2.1s	$0.03/sms	PAID
Africa's Talking (SMS #2)	⚠ NOT SET	—	$0.02/sms	PAID
Twilio (SMS #3)	⚠ NOT SET	—	$0.05/sms	PAID
Truecaller (SMS #4)	⚠ NOT SET	—	Varies	PAID
Claude AI (Score+OCR+Support+Plans)	⚠ NOT SET	—	$0.012/score	AI
Google Places (Address)	⚠ NOT SET	—	Free tier	PAID
Google Solar (Rooftop)	⚠ NOT SET	—	$0.02/call	PAID
NASA POWER (GHI irradiance)	● UP	1.5s	$0	FREE
Google Finance (FX rates)	● UP	—	$0	FREE
Meta WhatsApp Cloud (Engagement)	⚠ NOT SET	—	$0.005-0.03/msg	PAID
Flutterwave (Payments #1)	⚠ NOT SET	—	1.4% tx	PAID
Paystack (Payments #2)	⚠ NOT SET	—	1.5% tx	PAID
Apify (Scraping — 3 actors)	● UP	—	$29-45/mo	PAID
Decodo/Smartproxy (Proxies)	● UP	—	$14/2GB	PAID

● 7 APIs active | ⚠ 11 need API keys | ● 4 free (no key needed) | Total: 22 services | Manage keys in API Control Center

Settings

admin.solrmarket.ai/settings · 42 toggle switches · Master controls

⚡ Core Platform (10 switches)

📋 Lead Form Version

Active Version

V5 — 23 Steps

✅ Property type before company name

✅ Meter kW capacity (Yes/No)

✅ Bill triple-prompt + OCR verified badge

✅ Signature must match name exactly

✅ 4 mandatory consent checkboxes

✅ GPS location + submit distance check

🔒 FROZEN — Contact dev to change

Master Switch

Enable/disable entire marketplace

Marketplace Visible

Show leads to installers

Lead Submission

Accept new leads

Installer Registration

Accept new installers

AI Scoring (Claude)

SolrScore 0-10

Founding Member Program

25% first recharge, $100 cap, first 100

60-Day Recharge Bonus

100% match, $200/recharge, $500 cap

Cashback Engine

5% on confirmed contacts

Pre-Invite System

70% top + 30% random, 2hr head start

WhatsApp Notifications

High-value engagement only (CFO rule)

🔍 Discovery & Outreach (8 switches)

Residential Discovery

Commercial Discovery (26 industries)

Installer Discovery

Outreach — Lead Invite (Day 1/3/7)

Outreach — Installer Recruit

Bargain Auto-Pricing (Day 7/14/21)

Bundle Auto-Creation (Day 21+)

Smart Ranking (AI randomization)

🛡️ Security & Fraud (6 switches)

Deposit Velocity Check (5+ in 24hr)

Dormant Bonus Block (14 days no buy)

Refund Rate Flag (>20%)

Deposit Splitting Detection

Negative Keywords (130+ filters)

Claude Refund Analyzer

Phase 0 — Kenya 🇰🇪

admin.solrmarket.ai/phase-0 · Kenya-only launch panel · All segments active

Kenya Leads

2,840

Kenya Installers

142

Kenya Revenue

$425,000

Founding (Kenya)

18/100

🇰🇪 Kenya Activation Status

Residential (5-200kW)	Active	1,890 leads
Commercial (26 industries)	Active	680 leads
Industrial	Active	180 leads
Agricultural (21 sub-categories)	Active	90 leads

🔍 Kenya Scraper Targets

Google Maps (primary), Yellow Pages Kenya (yp.co.ke), GOGLA, Energy Chamber, Kompass Africa, Kenya Chamber of Commerce. 130+ negative keywords active. Residential 5kW minimum (no micro). Government websites: legal check required before scraping — do not email/message government numbers.

🤖 Claude Country Activation Plan — Kenya

Claude-generated plan. Admin can EDIT keywords, targets, sources, and language before approving.

INSTALLER KEYWORDS (10) — Editable

BUSINESS/LEAD KEYWORDS (15) — Editable

Language

Daily Target

Proxy Location

Sources

Admin can modify any field above before approving. Changes are saved and used by n8n/Apify. Claude can regenerate if needed.

Acquisition Sources

admin.solrmarket.ai/analytics/acquisition · Where users come from · Split: Installers vs Leads

Organic

4,280

42% of traffic

Paid (Google+FB)

2,140

21% of traffic

Referral

890

9% of traffic

Scraper Outreach

2,890

28% of traffic

📥 Installer Acquisition Funnel (by Source)

Source	Visitors	Registered	Verified	1st Purchase	LTV	Conv %
Organic Google	2,100	342	298	210	$2,850	61.4%
Google Ads	890	124	98	56	$1,920	45.2%
Scraper Outreach	1,200	89	72	48	$2,100	53.9%
Referral	450	67	62	52	$3,400	77.6%
Facebook Ads	620	45	32	18	$1,200	40.0%

📋 Lead Submission Sources

Source	Visitors	Started Form	Completed	Published	Sold	Revenue
Organic	3,800	1,420	890	780	620	$48,200
Scraper→Outreach	2,890	340	280	245	198	$15,400
WhatsApp Campaign	420	180	140	125	98	$7,600

Channel Cost Tracker

admin.solrmarket.ai/analytics/costs · Spend vs Revenue vs ROI per channel

💵 Monthly Cost Breakdown — March 2026

Channel	Spend	Visitors	Registrations	Purchases	Revenue	Cost/Reg	ROI
Google Ads	$2,400	890	124	56	$4,480	$19.35	1.87×
Facebook Ads	$1,800	620	45	18	$1,440	$40.00	0.80×
Apify Scraping	$49	—	89	48	$3,840	$0.55	78.4×
Decodo Proxy	$120	Included in Apify ROI
SMS (Termii)	$380	—	—	—	—	—	Utility
Email (ZeptoMail)	$8	—	—	—	—	—	Utility
Claude API	$180	—	—	—	—	$0.024/lead	Utility
WhatsApp (Meta)	$45	420	34	22	$1,760	$1.32	39.1×
TOTAL	$4,982	1,930	292	144	$11,520	$17.06	2.31×

🔴 Facebook Ads ROI below 1× — consider pausing. 🟢 Apify scraping highest ROI at 78.4× — increase budget.

Referral Deep Dive

admin.solrmarket.ai/analytics/referrals · Chain view · Fraud detection · Top referrers

Codes Generated

342

Codes Used

67

19.6% usage rate

Bonus Paid Out

$1,340

Revenue from Referred

$12,800

9.55× ROI

🏆 Top 10 Referrers

#	Installer	Code	Referred	Active	Revenue Generated	Bonus Earned
1	SolarTech Kenya	SOLR-ST47-REF	3	2	$2,400	$30
2	GreenPower NG	SOLR-GP12-REF	5	4	$3,200	$50

⚠️ Referral Fraud Detection

Flag	Referrer	Referred	Reason	Status
ALERT	QuickSolar	FastInstall	Same IP address + same device fingerprint

SEO Performance

admin.solrmarket.ai/analytics/seo · Keywords · Pages · Country ranking

🔎 Top 10 Keywords (This Month)

#	Keyword	Impressions	Clicks	CTR	Position	Registrations	Trend
1	solar installers Kenya	12,400	890	7.2%	3.2	42	↑ +2.1
2	solar panel companies Nigeria	8,200	540	6.6%	4.8	28	↑ +1.4
3	solar leads Africa	3,400	280	8.2%	2.1	18	↑ +3.0

🔴 Worst Performers (High Impressions, Low CTR)

Keyword	Impressions	Clicks	CTR	Position	Action
solar energy Africa	18,000	120	0.7%	18.4	Optimize meta description
buy solar panels	9,200	45	0.5%	24.1	Wrong intent — consider removing

Conversion Funnels

admin.solrmarket.ai/analytics/funnels · Drop-off at every stage

🔻 Lead Submission Funnel (Last 30 Days)

Stage	Count	% of Previous	Drop-off
1. Visit Lead Form Page	8,420	100%	—
2. Start Filling Form	3,200	38.0%	-62.0% ← biggest drop
3. Complete All Fields	1,890	59.1%	-40.9%
4. Email OTP Verified	1,720	91.0%	-9.0%
5. Phone OTP Verified	1,480	86.0%	-14.0%
6. AI Scored (≥6.0)	1,247	84.3%	-15.7%
7. Published to Marketplace	1,200	96.2%	-3.8%
8. First Purchase by Installer	920	76.7%	-23.3%

⚠ Stage 1→2 has 62% drop-off. Action: Simplify form first step. Show quality meter earlier. Add trust signals.

🔻 Installer Registration Funnel (Last 30 Days)

Stage	Count	% of Previous	Drop-off
1. Visit Registration Page	1,890	100%	—
2. Start Registration	680	36.0%	-64.0%
3. Submit with Docs	420	61.8%	-38.2%
4. Admin Verified	342	81.4%	-18.6%
5. First Deposit	280	81.9%	-18.1%
6. First Purchase	210	75.0%	-25.0%
7. Repeat Purchase (2+)	148	70.5%	-29.5%

Lead Quality Analytics

admin.solrmarket.ai/analytics/quality · Score by source · Rejection · Time to sell

Avg Score (Organic)

7.8

Avg Score (Scraper)

6.4

Rejection Rate

15.7%

Avg Days to First Sale

1.8 days

📊 Score Distribution by Source

🔻 Unsold Lead Analysis

Reason	Count	% of Unsold	Action
No installers in area	180	34%	Expand installer recruitment in these areas
Price too high for score	120	23%	Review pricing formula
Niche category (low demand)	95	18%	Bundle these earlier
Timeline too long (6+ months)	85	16%	Lower tier or add "future" label
Other	50	9%	Investigate individually

📈 Bargain/Bundle Sell-Through

Type	Created	Sold	Expired	Sell-Through %	Avg Revenue
Bargain (10% off)	240	168	72	70%	$34.20
Bargain (20% off)	120	96	24	80%	$30.40
Bargain (30% off)	60	54	6	90%	$26.60
Bundle (60% off)	18	12	6	67%	$45.00/bundle

Installer Behavior

admin.solrmarket.ai/analytics/behavior · DAU/WAU/MAU · Browse patterns · Churn risk

DAU

89

26% of verified

WAU

198

58% of verified

MAU

287

84% of verified

Churn Risk (30d)

55

16% inactive 30d+

🕐 Peak Activity Hours

Activity	Peak Hour	Peak Day	Avg Session
Marketplace Browse	09:00-11:00 EAT	Tuesday	8.2 min
Lead Purchase	10:00-12:00 EAT	Wednesday	—
Wallet Deposit	08:00-09:00 EAT	Monday	—
Login	08:00-10:00 EAT	Monday	12.4 min

⚠️ Churn Risk Installers (No login 30+ days)

Installer	Last Login	Wallet Balance	Purchases	Action
FastInstall KE	42 days ago	$120/$45	2
SunPanel GH	38 days ago	$0/$0	0

Financial Deep Dive

admin.solrmarket.ai/analytics/financial · Wallet liability · Bonus burn · Cash flow

Wallet Liability

$42,800

Outstanding bonus

Bonus Burn Rate

$890/day

Being used in purchases

Bonus Expired (Month)

$4,200

Liability reduced

Net Cash Position

$128,400

Real money on platform

⭐ Founding Member ROI

Total Founding Bonuses Paid	$2,300
Revenue from Founding Members	$28,400
ROI	12.3×

💰 60-Day Recharge Bonus ROI

Total Recharge Bonuses Issued	$38,200
Purchases by Bonus Recipients	$412,000
Bonus Used in Purchases	$24,800 (65% of issued)
Bonus Expired Unused	$8,400 (22% — free money back)
ROI	10.8×

📊 Monthly Cash Flow

Month	Deposits In	Refunds Out	API Costs	Net Cash
March	+$124,600	-$4,200	-$4,982	+$115,418
February	+$118,400	-$3,800	-$4,500	+$110,100

Security & Attack Monitor

admin.solrmarket.ai/analytics/security · Attacks · Prevention · Anomalies

Attacks (24h)

12

Blocked IPs

34

Bot Challenges

89

Fake Lead Attempts

7

🔒 Recent Security Events

Time	Type	Severity	IP	Country	Details	Action Taken
14:20	Brute Force Login	CRITICAL	41.58.xxx.xxx	🇳🇬	28 failed attempts in 5 min	IP Blocked
13:45	Fake Lead	HIGH	102.89.xxx.xxx	🇰🇪	Negative keyword "solar panel cleaning"	Rejected
12:30	VPN Detected	MEDIUM	185.xx.xxx.xxx	🇩🇪→🇰🇪	Lead submission from VPN	Flagged
11:15	API Abuse	HIGH	197.xx.xxx.xxx	🇿🇦	150 marketplace API calls in 1 min	Rate Limited
09:40	Self-Referral	HIGH	41.72.xxx.xxx	🇳🇬	Same device fingerprint on referrer + referred	Under Review

Engagement Effectiveness

admin.solrmarket.ai/analytics/engagement · Pre-invite · Nudge · Outreach conversion

📡 Channel Effectiveness

Channel	Sent	Opened	Clicked	Converted	Open Rate	Conv Rate
Pre-Invite Emails	4,200	2,940	1,680	840	70%	20%
Day 3 Nudge	890	534	267	89	60%	10%
Day 5 Urgency	420	294	168	67	70%	16%
WhatsApp (High-value)	340	306	204	102	90%	30%
Outreach Day 0	2,890	1,156	289	89	40%	3.1%

Competitive Intelligence

admin.solrmarket.ai/analytics/competitive · Automated alerts · Price monitoring · Keyword tracking

Our Market Share

1.7%

of $50M Africa solar lead market

Competitor Launch

22 days

April 15, 2026

Our Advantage

342

verified installers + 7,390 leads

Active Alerts

3

🔔 Automated Competitive Alerts

Alert	Type	Severity	Detected	Details
Competitor domain registered	Price Monitor	HIGH	Mar 22	solarleads-africa.com registered — similar business model detected via WHOIS
Keyword rank drop	SEO Alert	MEDIUM	Mar 23	"solar installers Nigeria" dropped from position 4 → 8. New competitor content ranking.
Price undercut detected	Price Monitor	MEDIUM	Mar 24	Competitor offering leads at $25 (our avg: $40). Monitoring volume.

Alerts auto-generated by: WHOIS domain monitoring (daily), Google rank tracking (weekly), price scraping of known competitors (weekly). W81 workflow.

📊 Keyword Rank Tracking (Us vs Competitors)

Keyword	Our Rank	Competitor A	Competitor B	Trend
solar leads Africa	2	—	14	↑ +3
solar installers Kenya	3	12	—	↑ +1
solar marketplace Africa	1	—	—	↑ new
solar quote Nigeria	8	3	—	↓ -4

📋 Feature Gap Tracker

Feature	Us	Competitor (Est.)	Priority
AI Lead Scoring	✅ SolrScore 10-point	❌ None	—
Dual Wallet + Gamification	✅ Main+Bonus+Unlock	⚠ Basic wallet	—
54 Country Coverage	✅ All Africa	❌ Kenya only	—
Mobile App	❌ Not built	⚠ Unknown	Phase 2
Installer Reviews	❌ Not built	⚠ Unknown	Phase 2

Feature gap tracker is manual — update monthly. Automated monitoring covers: domain registration, SEO rank changes, and price scraping only.

Forecasting & Predictions

admin.solrmarket.ai/analytics/forecast · Revenue · Leads · Installers · Break-even

🔮 Revenue Forecast

Period	Conservative	Expected	Aggressive
Next 30 days	$130,000	$155,000	$180,000
Next 60 days	$280,000	$340,000	$400,000
Next 90 days	$450,000	$560,000	$680,000
Year 1 Total	$10M	$15M	$25M

📊 Break-Even by Country

Country	Activation Cost	Monthly Revenue	Break-Even	Status
🇰🇪 Kenya	$2,400	$42,500	Day 2	✅ Profitable
🇳🇬 Nigeria	$3,200	$23,800	Day 4	✅ Profitable
🇬🇭 Ghana	$1,800	$2,800	Day 19	⏳ Growing

Payment Gateway Health

admin.solrmarket.ai/analytics/gateway · Flutterwave vs Paystack · Success rates · Country

Flutterwave Success

94.2%

Paystack Success

97.1%

Avg Processing Time

1.8s

Chargebacks (Month)

2

💳 Gateway by Country Performance

Country	Preferred	Success %	Avg Time	Failures	Top Failure Reason
🇰🇪 Kenya	Flutterwave	96.8%	1.2s	12	Card declined
🇳🇬 Nigeria	Paystack	97.4%	1.5s	8	Insufficient funds
🇿🇦 South Africa	Flutterwave	91.2%	2.4s	18	3D Secure timeout ⚠

⚠ South Africa 3D Secure timeout rate high (8.8%). Consider: increase timeout, add retry logic, or default to Paystack for ZA.

AI Model Performance

admin.solrmarket.ai/analytics/ai · Accuracy · Drift · Cost · False positives/negatives

Accuracy (30d)

87.4%

False Positives

3.2%

Scored 8+ but refunded

Cost Per Score

$0.024

Avg Response Time

3.8s

🧠 Scoring Accuracy by Tier

Tier	Scored	Purchased	Contacted	Converted	Refunded	Accuracy
Standard (6-7.9)	4,200	3,150	2,520	1,260	126	84.0%
Premium (8-10)	2,100	1,890	1,701	1,134	38	92.0%
Rejected (<6)	1,090	—	—	—	—	Spot check needed

📈 Accuracy Trend (Weekly)

Geographic Supply/Demand

admin.solrmarket.ai/analytics/geo · Heat map · Opportunity scoring

🗺️ Supply vs Demand by City

City	Country	Leads	Installers	Ratio	Opportunity	Action
Lagos	🇳🇬	520	8	65:1	CRITICAL GAP
Abuja	🇳🇬	180	3	60:1	CRITICAL GAP
Accra	🇬🇭	340	18	19:1	HIGH OPPORTUNITY
Nairobi	🇰🇪	1,200	89	13:1	MODERATE	—
Mombasa	🇰🇪	480	32	15:1	MODERATE	—
Johannesburg	🇿🇦	320	45	7:1	BALANCED	—
Kisumu	🇰🇪	80	42	1.9:1	OVERSATURATED	Increase lead scraping

Installer Cohort Analysis

admin.solrmarket.ai/analytics/cohorts · Week-by-week retention · Activation · Churn

👥 Weekly Cohorts

Cohort	Registered	Verified	1st Deposit	1st Purchase	Repeat	30d Retention	Avg LTV
Week 1 (Mar 1-7)	45	38 (84%)	32 (84%)	28 (88%)	22 (79%)	82%	$2,400
Week 2 (Mar 8-14)	62	54 (87%)	48 (89%)	38 (79%)	24 (63%)	76%	$1,800
Week 3 (Mar 15-21)	89	72 (81%)	58 (81%)	42 (72%)	18 (43%)	—	$920
Week 4 (Mar 22-24)	46	34 (74%)	22 (65%)	12 (55%)	—	—	$480

Week 1 cohort (founding members) has highest retention (82%) and LTV ($2,400). Week 3-4 verification rates declining — review doc upload UX.

Time Patterns

admin.solrmarket.ai/analytics/time · Best hours · Seasonal · Campaign timing

🕐 Activity Heat Map (Hour × Day)

	Mon	Tue	Wed	Thu	Fri	Sat	Sun
06-08	12	14	18	15	11	5	3
08-10	42	48	56	44	38	12	8
10-12	58	64	72	55	48	18	10
12-14	28	32	38	30	25	14	6
14-18	22	28	26	20	15	8	4

🟢 Peak: Wednesday 10-12 EAT (72 events). Best time to send nudges and campaigns. Weekend activity drops 80%.

Platform Health Score

admin.solrmarket.ai/analytics/health · Single 0-100 vital score · All service statuses

94

PLATFORM HEALTH SCORE

● HEALTHY — All systems operational

Uptime (30d)

99.97%

Avg API Response

124ms

Error Rate (24h)

0.02%

Conversion Rate

18.5%

Refund Rate

3.2%

Below 20% ✅

Email Delivery

98.2%

SMS Delivery

95.4%

Payment Success

95.6%

Active Alerts

2

0 critical

📊 Health Score Trend (7 days)

Support Tickets

admin.solrmarket.ai/analytics/support · Claude auto-reply for simple tickets · Complex routed to admin

Open Tickets

8

Claude Auto-Resolved

34

68% auto-resolved this month

Avg Response Time

12 sec

Claude: instant · Admin: 1.2hrs

Satisfaction

4.6/5

🤖 Claude Auto-Reply System (W80)

Ticket Category	Handler	Auto-Reply?	Example
Wallet balance inquiry	Claude AUTO	✅ Instant	"What's my wallet balance?" → pulls from DB, replies with Main + Bonus
How to deposit	Claude AUTO	✅ Instant	"How do I add funds?" → step-by-step Flutterwave/Paystack guide
Invoice download	Claude AUTO	✅ Instant	"Where's my invoice?" → generates link to INV-XXXX PDF
Lead scoring question	Claude AUTO	✅ Instant	"Why is this lead Standard?" → explains SolrScore criteria
Refund question	Claude DRAFT → Admin	⏳ Draft	"I want a refund" → Claude drafts response, admin reviews before sending
Document issue	Claude DRAFT → Admin	⏳ Draft	"My tax cert was rejected" → Claude checks reason, drafts explanation
Account suspension	Admin ONLY	❌ Manual	Sensitive — Claude provides context summary, admin handles directly
Legal/complaint	Admin ONLY	❌ Manual	Routes to admin immediately with full history
Fraud report	Admin ONLY	❌ Manual	Claude flags as urgent, provides evidence summary

Claude reads ticket → categorizes → checks knowledge base + database → auto-replies OR drafts for admin. All responses logged. Admin can override any auto-reply. Satisfaction survey sent after every resolution.

🎫 Recent Tickets

Ticket	From	Category	Subject	Handler	Status	Response
TKT-0092	SunPower KE	Wallet	How do I check bonus expiry?	Claude AUTO	Resolved 12s	Auto: "Your bonus expires Apr 28. View in Wallet tab."
TKT-0091	EcoPower NG	Invoice	Need invoice for TKT-0091	Claude AUTO	Resolved 8s	Auto: sent INV-0203 PDF link
TKT-0090	AfriSolar	Refund	Lead phone disconnected	Draft → Admin	Pending Review	Claude drafted: "Please submit via Refund Request with screenshots"
TKT-0089	SolarTech KE	Billing	Invoice missing VAT number	Admin	In Progress	Admin investigating billing profile

📊 Support Metrics

Claude Auto-Resolved

68%

Claude Draft → Admin

22%

Admin Only

10%

Avg Resolution Time

48 min

Claude: 12s · Admin: 4.8hrs